Exchanges and Returns

Not satisfied? Exchanges and returns at NERD BEM TRAJADO

Here at Nerd Bem Trajado, we want satisfied customers. We want the products to cause a general commotion of happiness when they arrive at your home so you can always come back.
If for any reason you are disappointed with your purchase, we will do our best to resolve your issue by following a few simple rules for exchanges, returns and refunds.
Repentance and Giving Up:
In the case of exchanges and returns due to regret or withdrawal, when the product is in perfect condition, but does not please the customer, the customer will have a period of 7 (seven) days, counted from the date of receipt of the goods, to make the request. return via telephone or email.
How to proceed in case of return or exchange for regret:
1. Contact Nerd Bem Trajado support via the email
2. Send the product by post, with postage paid by the customer, to the sender's address (Nerd Bem Trajado). Important: the product must be in its original packaging, without signs of use, without tampering with the seal, if any, accompanied by all the accessories it has.
Upon receipt of the product and confirmation of the above conditions by Nerd Bem Trajado, you may choose to:
- Receipt of a credit at Nerd Bem Trajado in the total amount paid, which can be used to purchase another product immediately, or in a future purchase, valid for 6 months.
- Refund of the value of the product, by the same means of payment used at the time of purchase.
*If the order has already been shipped and cancellation is requested, the customer must wait for the product to arrive, send it to the address indicated by the company and the amount paid will be refunded.
* Nerd Bem Trajado is exempt from the obligation to exchange any product whose defect has been caused by misuse, or to respond to requests outside the mentioned deadlines.
We provide the measurements in centimeters of our products so there is no mistake in choosing the size. According to the Consumer Protection Code - Article 18, there is no legal obligation on the merchant to make exchanges for reasons of consumer regret regarding color, size, model, or any other hypothesis. The right guaranteed to the customer by the consumer protection code is to make exchanges only in case of defective products.
Other occurrences:
All occurrences described above, and even others that can be identified, must be communicated to Nerd Bem Trajado by phone or via email
Products returned without such communication, after the deadline or with the absence of accompanying items/accessories, may be resent without prior consultation.
In addition to the aforementioned occurrences, if any of the following events occur, receipt of the product must be refused.

- Open or damaged packaging;
- Damaged product;
- Product not in accordance with the order;
- Lack of accessories.
If you still receive the product, please contact Nerd Bem Trajado support within 72 hours of receipt. We hope we have clarified your doubts!